Why Is My Upload Speed Stuck at 12

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HP PCs - Tedious Internet Troubleshooting (Windows 10, 8)

This document is for HP computers with Windows x or Windows 8.

The computer stops responding or performance becomes poor after connecting to the Cyberspace. Use this document to resolve the most mutual problems that crusade the calculator to stop responding or cause Cyberspace browsing to tiresome down.

note:

This certificate contains instructions to restart your computer. Bookmark this page for piece of cake reference.

Testing your Internet connexion speed

Use 1 of the following methods to test your Internet connection speed both earlier and after performing the troubleshooting steps in this document to see whether your connectedness speed improves.

Network Speed Test

Use the Network Speed Test to measure your network response time, download speed, and upload speed. Based on your connection's speed, Network Speed Examination will tell you lot what activities you tin do, such as stream music or loftier-quality video. Download this gratis app from the Windows store using the following instructions.

1. In Windows, search for and open the Microsoft Shop.

2. In the Microsoft Store, search for network speed test, and and then select the Network Speed Exam app in the search results.

   

3. Click Become, and wait while Windows downloads and installs the app.

   

4. Select Launch to open the app.

   If requested to let the app access your precise location, click Yes.

   annotation:

   Y'all can change this later in the Settings app.

   

5. Click First to run the exam.

   

6. When the test is complete, the results display on the screen showing the connection type, and download and upload speeds, every bit well as other network information.

   

Bing Speed Test

Utilize the Bing Speed Test to measure your network response time, download speed, and upload speed.

1. In Windows, search for and open Bing.com.

2. In Bing, search for speed exam.

   

3. When the Speed exam displays, click Start.

   

4. When the test is consummate, the results display showing the "ping" (network response) fourth dimension, and upload and download speeds.

   

Troubleshooting

Utilise the post-obit steps to resolve the most common problems that cause the computer to terminate responding or crusade Internet browsing to slow downwards.

Step 1: Detecting and removing spyware and adware

If the computer becomes boring later connecting to the Internet, or your domicile folio changes to a page yous exercise non desire, or unwanted desktop links display, or advertising windows popular up repeatedly, then the estimator probably has spyware or adware installed. Spyware and adware can be very hard to remove manually. For more information about spyware and how to remove spyware from the reckoner, go to Computer Might Exist Infected by a Virus or Malware (Windows 10, 8).

Step ii: Scanning for and removing viruses

Many viruses use an Cyberspace connectedness when a browser window is opened and can cause the estimator to boring downwards or stop responding. For more information about how to browse and remove viruses, go to Reckoner Might Be Infected by a Virus or Malware (Windows ten, 8).

note:

After scanning and removing spyware and viruses, run Windows Update to update your reckoner.

Step iii: Blocking browser pop-ups

A pop-upwards is a modest spider web browser window that appears on top of the website you lot are viewing. Pop-upward windows frequently open up as soon equally you visit a website and are ordinarily created by advertisers. Web browsers accept features called pop-upwards blockers that can prevent pop-up windows from appearing. In most pop-upwardly blocker programs you can choose the level of filtering you want, select which pop-ups yous want displayed and build a blacklist of those yous do not. Run into Blocking Pop-up Windows or Advertisements for more information.

Step 4: Clearing browser history, removing temporary Net files, and resetting browser settings

Certain items in the history or settings of a browser can brand your connection to the Internet very slow. Clear your browsing history, remove temporary files that may be causing problems, and to reset your Net settings.

Border browser

Articulate history, remove temporary files, and reset settings in the Border browser.

1. In Microsoft Edge, click the More than deportment icon in the top left corner, and then select Settings.

   The Full general settings window opens.

   

2. In the General settings window, select Privacy & Security

   

3. In the Privacy & Security window, select Choose what to clear.

   

4. Bank check the boxes next to Browsing history, Cookies and saved website information, and Cached data and files, and Tabs I've set aside or recently closed, and then select Articulate.

   

5. Run a network speed exam over again.

If the effect persists, proceed to the next step.

Net Explorer

Clear history, remove temporary files, and reset settings in Internet Explorer.

1. In Windows, search for and open up Manage browser add-ons.

2. In the Internet Properties window, select Manage add-ons.

   

3. On the Manage Add-ons window, select Toolbars and Extensions, and and so select All add-ons from the Show drop-down card.

   

4. In the Manage Add together-ons window, select add-ons that are enabled, and so click the Disable button in the lower correct corner. Repeat this step for each addition that is enabled.

5. Select Shut to return to the Internet Properties abode window.

6. Select the General tab, and then in the Browsing history area, click Delete.

   

7. On the Delete Browsing History window, select Preserve Favorites website data, Cookies and website data, Temporary Internet files and website files, and History, and so click Delete.

   

8. After the computer deletes the browsing history and returns to the Cyberspace Properties windows, select the Security tab.

9. Select Reset all zones to default level, so click Apply.

   

10. Select the Content tab, and and so select Clear SSL Country.

    

11. Select OK in the SSL cache confirmation message that displays.

    

12. Select the Advanced tab, and then click Reset.

    

13. On the reset Internet Explorer Settings window that opens, select Reset to confirm your changes.

    

14. In the Reset Internet Explorer Settings window, click Shut.

    

15. Restart your computer, then connect to the Internet and perform some other speed test.

If the upshot persists, proceed to the next pace.

Pace 5: Updating network drivers

Some lockup issues accept been identified and resolved through network driver updates. Updating you network driver might increase Internet speed.

1. If prompted, select your country/region, and and so follow the on-screen prompts to place your production.

2. Select Software, Drivers and Firmware.

3. On the Drivers and Downloads page, select your operating system from the Select your operating system drop-down, and and then click Next.

4. Select the plus sign+ next to Commuter - Network to expand the list of available network drivers.

5. Select the network or modem commuter update from the list. For case, Realtek RTL8139 LAN Commuter Update.

6. Click the Download button.

7. When the download bar displays at the bottom of your screen, click Save.

8. When the download completes, click Run.

9. Follow the on-screen instructions to complete the download.

10. Restart your calculator, then connect to the Internet.

    If the computer stops responding or performance becomes poor, continue to the next pace.

Footstep 6: Disabling software that opens with Windows

For troubleshooting purposes, reduce the amount of software that opens with Windows to attempt to discover out if a software conflict is occurring and slowing your Net connexion.

To disable automatically opening software, utilize the Microsoft System Configuration software (Msconfig) as follows:

1. In Windows, search for and open msconfig.

2. On the General tab, select Selective startup, remove the selection next to Load startup Items, and and so select OK.

   

3. Restart your reckoner, and so connect to the Internet.

   If the computer stops responding or performance becomes poor, continue to the side by side footstep.

Stride seven: Contacting your Internet service provider

Call your local Internet service provider (Isp) or visit the website to see if your provider is currently experiencing technical difficulties. If your provider is currently experiencing technical difficulties such as poor latency or long wait times, you lot must expect until the issues are resolved past your ISP. Also, if your Internet access provider requires special software to connect the Internet, inquire if you should reinstall the software. If then, use instructions provided by your ISP to remove and reinstall your ISP software.

After contacting your Internet access provider, restart your computer, then connect to the Internet. If the reckoner stops responding or performance becomes poor, disable or modify how the programs on your computer access the Internet.

Stride 8: Disabling or modifying how programs access the Net

Sometimes software programs automatically access the Internet. This is usually done to keep the software up-to-date and to provide alerts for new production availability. Sometimes, the software that is accessing the Internet can lock up, such as when a software program is attempting to connect to a website that is no longer in service.

Programs that access the Internet automatically include:

• Java update

• Windows Media Center

• Windows update

• Symantec Live Update

• Adobe Acrobat

Symptoms and solutions related to software programs and Internet connexion problems:

• The connection to the Internet becomes very irksome or freezes at a specific time of day: Many software programs try to get updates or data at regularly scheduled times. For instance, Windows Update might try to automatically download and install important updates for Windows every nighttime at midnight. The problem might be worse when two or more software programs attempt to connect to the Internet at the same time. To resolve, disable automatic updating inside the options of the software program(southward), or accommodate the time at which the software plan automatically installs updates (if an option is available).

• The connection to the Internet becomes very slow or freezes when a software program is opened: Some software programs immediately endeavor to connect to the Internet when opened. Either disable the connection feature inside the options of the software program, or consult the software vendor's back up website for a solution. When searching for a solution, be certain to utilise the exact championship of the software and the version of the software program, if known.

• The connection to the Internet becomes very slow or freezes when Windows loads: When Windows initially starts and an Net connectedness becomes available, many software programs attempt to connect to the Internet equally presently as the Cyberspace connection becomes bachelor. To resolve, forbid software that uses the Internet from loading with Windows (as was done in a previous step), disable automatic updating within the options of the software plan(due south), or adjust the time at which the software program automatically installs updates (if an pick is available).

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Source: https://support.hp.com/id-en/document/c03460887

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